Difficulty getting to online videos or other library resources

**update**

The health sciences librarian wasn't feeling so hot this morning after teaching last night! I posted an internal message for coworkers in this public spot intended for students, faculty and staff outside of the library.  Ack!!

I'm updating this post so that it makes more sense for folks who don't work in the library ---

Having trouble getting to a class resource that came from the library?  Contact us for help - there's a good chance that we can show you a way to get your resource through the library website.

This advice has to do with a problem that recently came up with some online videos. Your experiences may vary from this :)

Contact the library 

Chat with a librarian is good "frontline help" available many hours - http://library.uncg.edu/info/ask_us.aspx

Or contact your liaison librarian - look on the research guide for your subject/major/home department

 Have information about what you need so that we can help, or at least notify library e-resources staff if a database/website is down -

--- What kind of thing you need. A student recently let us know that she needed  online videos from Sage Research Methods - very helpful!  librarians also sometimes hear about problems getting to articles or ebooks.

---WHICH thing you need.

Please give the title and author so that we can see if there's a way to get to the resource through the library website (the first student who contacted us for help getting to online videos did not give the title and author of the videos and did not respond to follow up questions - without that information we couldn't help)

If you need an article, we'll want to know the article title, journal title, first author, and year of publication. Yes, we can help find some of this info and we understand if some of this info simply doesn't exist, but if we're just told "I need help getting to an article" there's not much info there for us to search.

 For resources from the Sage Research Methods database, here's one way that you can get to the videos through the library website if you're off campus.

1. Start at library home page: http://library.uncg.edu/

2. Choose databases (bottom of the red search box)

3. Navigate to databases beginning with S, choose Sage Research Methods.  This link should get you into that database: https://library.uncg.edu/dbs/auth/go.aspx?vdbID=1077

4. Go to Advanced Search (linked under the search box)

5. There are a lot of materials in this database, here are some advanced search options that will help you get directly to a specific video:

Type the title of the video that you need, with the exact spelling of each word and each word in order (if you misspell something, you probably won't find the video).

You can put the title in quotes so the words are searched together in that order.

You can change full text to title, so you're only searching titles.

Scroll down.  You can uncheck other formats so that you're only searching videos.

Hit search (it's a little picture of a magnifying glass way down to the lower right)

5. Hopefully you see a result like this, and the title or the picture of the video leads to a page where you can play the video (it does for me right now)

 This is very long, but I hope helpful.  It's pulled from an email sent to one of the students who recently asked me for help getting to online videos.

Cheers!