Monday, January 6, 2014

Problem viewing library checkouts to renew them

When you log into your Library Account (using your UNCG ID # and a password that you've made up) to renew library books and other library checkouts, you will only be able to see the first page of items that you have checked out (10 items).

If you have more than 10 items checked out, you can't click to the next page.

The Renew button works fine (unless you're trying to renew something like a DVD that can't be renewed, or you've already renewed something several times).

If you have more than 10 items and want to renew them, for now you can try using the Sort command to view items that otherwise wouldn't show up on the first page.  And you can contact Jackson Library Access Services toll free (888) v245-0180) or visit the Jackson Library Checkout Desk  for help.

The company that provides the catalog is aware of this problem and is working on it. 

Thanks for your patience!

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